As an Analyst, Operations Planning and Budgeting, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day.

The impact you’ll have at Concora Credit:

You'll be responsible for supporting the Operations team by forecasting accurate contact center and back-office volumes and service levels. This will include maintaining, building, and revising staffing models along with partnering with Finance for staffing budgets. You will be responsible for the tactical planning, historical trend analysis, and reporting to ensure that Operations achieves service levels and key performance indicators on a daily, weekly, and monthly basis.

This position is located at our Akron, OH office and has a hybrid schedule. We’re onsite Monday through Wednesday.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

As our Analyst, Operations Planning and Budgeting, you will:

• Develop and maintain strong working relationships with Operations, Accounting, and Finance stakeholders with regard to staffing and capacity planning.
• Provide short- and long-term forecasts for the contact center and various departments across multiple locations. This includes inbound and outbound calls, caseloads, and other volume-based measures.
• Track and analyze actual financial performance against budgeted targets, identifying variances and potential areas of concern.
• Develop benchmarking metrics to understand the efficiency of actual planned staffing levels. Assess risk and opportunities and communicate with key business stakeholders.
• Assist in the preparation of financial forecasts, utilizing historical data and current performance indicators to provide accurate projections.
• Work closely with department leaders to understand financial requirements and provide analysis to support strategic decision-making.
• Identify opportunities for process enhancements and work on implementing efficient budgeting and forecasting processes.
• Conduct special budget analysis as required to support various business initiatives.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• Two to four years of experience in workforce management and financial reporting within a contact center environment.
• Experience in capacity planning, analytics, and forecasting.
• Strong quantitative skills.
• Disciplined attention to detail.
• Results oriented with the ability to work independently or within a team, demonstrating both strong written and verbal communication skills.
• Ability to handle and prioritize multiple tasks simultaneously and deliver results timely.
• Excellent Microsoft Excel skills.
• Experience with data visualization tools (e.g., Power BI, Tableau).
• Familiarity with SQL or other data analysis tools is a plus.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.