We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

Our Case Quality Specialist provides a top-tier customer experience. We are responsible for supporting our customers by evaluating operational processes, including both automated processes and work completed by agents within the Operations group, to understand compliance with applicable regulations and internal procedures, identify improvement opportunities, and communicate findings to process owners for remediation. We provide in-depth training that may last up to 5 weeks before transitioning you to working with more senior peers. We want to ensure your success, so our training is 100% mandatory. We are unable to accommodate any tardiness or time off during our new hire training.

Scheduled workdays are typically 8 hours a day, Monday - Friday, 8:00AM to 5:00PM.

As our Case Quality Specialist you will:

• Evaluate operational processes, ensuring policy/procedure documentation is complete, accurate and being followed.
• Prepare reports regarding findings for management, along with any recommendations for improvement.
• Assist in the recommendation and development of new evaluation topics.
• Identify and flag policies and procedures for updates and/or corrections.
• Interact with various business area managers on a regular basis.
• Comply with all applicable regulations and internal policies and procedures.
• Achieve established service levels and quality metrics for all assigned work.
• Complete additional reporting and special projects as assigned. 

These duties must be performed with or without reasonable accommodation.

This position is remote; however, there may be times, such as for training or IT-related support, when we ask Team Members to come onsite.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• High school diploma or GED.
• Knowledge of applicable regulations.
• Strong organizational skills and a high degree of detail orientation.
• Have appropriate remote work set-up - While the position is primarily remote, you may be asked to come onsite for additional training or other business needs.
•  Have access to a wired internet.
• Thrive in a fast-paced, high-volume environment.
• Be proficient with technology and using multiple systems.
• Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
• Are committed to continuous growth and learning.
• Ensure privacy and security practices are followed at all times

What’s In It For You:

• Medical, Dental, and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Early access to earned wages with Payactiv
• Wellness perks including onsite fitness equipment at both locations, EAP and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.